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15-Aug-2017 13:19

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“Your viewer can then choose whether or not to join your broadcast.” Two-person Live videos can be streamed either as a side-by-side video or as a picture-in-picture video.

According to Facebook, people comment over ten times more on Live broadcasts than they do on standard videos.

The top performers in our review are Live Help Now, the Gold Award winner; Zopim, the Silver Award winner; and Live Chat, the Bronze Award winner.

Here’s more on choosing a system to meet your needs, along with detail on how we arrived at our ranking of 10 live chat support software.

If you’re a big Facebook Live user, the dual-broadcast feature might sound familiar.

It rolled out to celebrities and public figures last year.

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Your colleagues, customers, and friends alike join the video call instantly. Live chat provides quick answers to questions or concerns and is easily accessible on your website.You can use this software on a desktop, smartphone or tablet.Your customers should be able to reach you through multiple platforms as well.

No matter where you are, this software allows your customers to reach out to you or your service reps in real time and provide them with direct, speedy assistance In addition to customer support options, chat support often helps you track your interactions with your customers and gain valuable insights.Skype-to-Skype calls to other users are free of charge, while calls to landline telephones and mobile phones (over traditional telephone networks) are charged via a debit-based user account system called Skype Credit.